Thank you for placing your trust with us! We are committed to providing you with an exceptional online shopping experience, including timely delivery of your favorite collectibles. Please take a moment to review our shipping policy to understand the details of our shipping process.
[-] SHIPPING DESTINATIONS:We currently offer shipping services to customers within India. If your shipping address is outside India, please contact our support team (team@hiddnvault.com) for further assistance.
[-] ORDER PROCESSING: Once your order is successfully placed and payment is confirmed, we will begin processing it within 4-5 days. During peak seasons or special promotions, processing time may be slightly longer due to high order volumes. We appreciate your patience during such times.
[-]LOGISTIC PARTNERS: To ensure reliable and efficient delivery, we partner with reputable shipping carriers such as Bluedart, Delhivery and Shree Tirupati courier services. The available shipping methods will be displayed during the checkout process, and you can select the one that best suits your needs.
[-] SHIPPING CHARGES: Shipping costs are calculated based on the destination, weight, and dimensions of the package. The shipping charges will be displayed during the checkout process, allowing you to review and confirm the charges before completing your order. We may also offer free shipping promotions on select products or over certain order amounts.
[-] DELIVERY TIME: The estimated delivery time will depend on the shipping method you chose and your location. During the checkout process, you will see an estimated delivery date based on the carrier's average transit time. However, please note that due to unforeseen circumstances, such as severe weather conditions or customs delays on ETA products, may affect the transit time. We kindly ask for your understanding and co-operation in such situations.
[-] TRACKING: Once your order is shipped through one of our logistic partners, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow a while for the tracking data to become available after receiving the email.
[-] ORDER SUPPORT: You can check the status of your recent orders by logging into your account on our website. If you have any queries or need assistance with your shipment, our friendly customer support team is here to help. You can reach out to us via team@hiddnvault.com, or reach out using WhatsApp (+91-7340801518) during our business hours 10 AM - 8 PM IST.
We strive to provide our customers with a reliable shipping experience, ensuring your purchases reach you safely and right on time. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact us.
IMPORTANT NOTICE
This shipping policy is subject to change without prior notice. Please refer to this page in real-time for the latest version for the most up-to-date information.
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